about
I’m a bilingual (English & Spanish) Product & Customer Experience Strategist based in Leawood, KS, with a background in engineering, UX, and project management.
I drive end-to-end execution—from understanding user needs through research and data to delivering scalable solutions that align customer experience, business goals, and technical feasibility. My work focuses on translating insights into action, improving processes, and collaborating across teams to deliver meaningful outcomes. I’m continuing to grow toward product leadership roles where I can own strategy, execution, and customer impact end-to-end. Outside of work, you can find me cooking, drinking tea, or traveling to new destinations. My heart is rooted in my family and Costa Rica.
about
I drive end-to-end execution—from understanding user needs through research and data to delivering scalable solutions that align customer experience, business goals, and technical feasibility. My work focuses on translating insights into action, improving processes, and collaborating across teams to deliver meaningful outcomes. I’m continuing to grow toward product leadership roles where I can own strategy, execution, and customer impact end-to-end. Outside of work, you can find me cooking, drinking tea, or traveling to new destinations. My heart is rooted in my family and Costa Rica.
I’m a bilingual Product & Customer Experience Strategist based in Leawood, KS, with a background in Engineering, UX, and Project Management.
about
I drive end-to-end execution—from understanding user needs through research and data to delivering scalable solutions that align customer experience, business goals, and technical feasibility. My work focuses on translating insights into action, improving processes, and collaborating across teams to deliver meaningful outcomes. I’m continuing to grow toward product leadership roles where I can own strategy, execution, and customer impact end-to-end. Outside of work, you can find me cooking, drinking tea, or traveling to new destinations. My heart is rooted in my family and Costa Rica.
I’m a bilingual Product & Customer Experience Strategist based in Leawood, KS, with a background in engineering, UX, and project management.
Part Engineer
Front-end web development
Programming languages
Problem-solving
System analysis
Debugging and troubleshooting
Part Designer
UI design
UX design
Information Architecture
User Research
Usability testing
Part Engineer
Front-end web development
Programming languages
Problem-solving
System analysis
Debugging and troubleshooting
Part Designer
UI design
UX design
Information Architecture
User Research
Usability testing
Strengths
Product & Customer Experience Strategist
I connect customer insights, business goals, and technical feasibility to define solutions that improve user journeys and drive meaningful product and operational outcomes.
End-to-End Execution Driver
I lead initiatives from discovery through delivery—aligning stakeholders, defining requirements, and ensuring solutions are implemented effectively and at scale.
Systems & Process Thinker
With an engineering mindset, I analyze complex systems, identify inefficiencies, and design structured solutions that improve workflows, scalability, and overall performance.
Cross-Functional Operator
I collaborate across product, engineering, design, and business teams to align priorities, navigate trade-offs, and drive execution in fast-paced, multi-stakeholder environments.
Data-Informed Problem Solver
I use qualitative insights and quantitative signals to identify opportunities, prioritize effectively, and guide decisions that improve customer experience and business impact.
Product & Customer Experience Strategist
I connect customer insights, business goals, and technical feasibility to define solutions that improve user journeys and drive meaningful product and operational outcomes.
End-to-End Execution Driver
I lead initiatives from discovery through delivery—aligning stakeholders, defining requirements, and ensuring solutions are implemented effectively and at scale.
Systems & Process Thinker
With an engineering mindset, I analyze complex systems, identify inefficiencies, and design structured solutions that improve workflows, scalability, and overall performance.
Cross-Functional Operator
I collaborate across product, engineering, design, and business teams to align priorities, navigate trade-offs, and drive execution in fast-paced, multi-stakeholder environments.
Data-Informed Problem Solver
I use qualitative insights and quantitative signals to identify opportunities, prioritize effectively, and guide decisions that improve customer experience and business impact.
core skills
Data & Business Analysis
- Business Intelligence (BI)
- Data Visualization
- KPI Dashboards
- Reporting & Analytics
- Process Automation
- SharePoint
Product Management
- Product Discovery
- Problem Definition
- Feature Definition
- Prioritization
- Agile / Scrum
- User Story Mapping
- A/B Testing
- Cross-functional Leadership
UX Research & Design
- UX Research
- Usability Testing
- User Interviews
- Information Architecture
- Wireframing & Prototyping
- Design Systems
- Content Strategy
- Design Thinking
Project & Program Management
- Stakeholder Management
- Change Management
- Risk Management
- ITIL
- Process Improvement
- Continuous Improvement
- Executive Communication
- Global Team Leadership
Technical & Systems
- Systems Thinking
- Technical Documentation
- Configuration Management
- Infrastructure Operations
- Quality Assurance (QA)
- SQL & Oracle
AI & Emerging Technologies
- AI-assisted Workflows
- AI Product Design
- Prompt Engineering
- Generative AI Tools
- Personalization Systems
core skills
Data & Business Analysis
- Business Intelligence (BI)
- Data Visualization
- KPI Dashboards
- Reporting & Analytics
- Process Automation
- SharePoint
Product Management
- Product Discovery
- Problem Definition
- Feature Definition
- Prioritization
- Agile / Scrum
- User Story Mapping
- A/B Testing
- Cross-functional Leadership
UX Research & Design
- UX Research
- Usability Testing
- User Interviews
- Information Architecture
- Wireframing & Prototyping
- Design Systems
- Content Strategy
- Design Thinking
Project & Program Management
- Stakeholder Management
- Change Management
- Risk Management
- ITIL
- Process Improvement
- Continuous Improvement
- Executive Communication
- Global Team Leadership
Technical & Systems
- Systems Thinking
- Technical Documentation
- Configuration Management
- Infrastructure Operations
- Quality Assurance (QA)
- SQL & Oracle
AI & Emerging Technologies
- AI-assisted Workflows
- AI Product Design
- Prompt Engineering
- Generative AI Tools
- Personalization Systems
core skills
Data & Business Analysis
- Business Intelligence (BI)
- Data Visualization
- KPI Dashboards
- Reporting & Analytics
- Process Automation
- SharePoint
Product Management
- Product Discovery
- Problem Definition
- Feature Definition
- Prioritization
- Agile / Scrum
- User Story Mapping
- A/B Testing
- Cross-functional Leadership
UX Research & Design
- UX Research
- Usability Testing
- User Interviews
- Information Architecture
- Wireframing & Prototyping
- Design Systems
- Content Strategy
- Design Thinking
Project & Program Management
- Stakeholder Management
- Change Management
- Risk Management
- ITIL
- Process Improvement
- Continuous Improvement
- Executive Communication
- Global Team Leadership
Technical & Systems
- Systems Thinking
- Technical Documentation
- Configuration Management
- Infrastructure Operations
- Quality Assurance (QA)
- SQL & Oracle
AI & Emerging Technologies
- AI-assisted Workflows
- AI Product Design
- Prompt Engineering
- Generative AI Tools
- Personalization Systems
to travel is to live
- Born and raised in Costa Rica
- Lived in the Philippines in 2009
- Moved to Ohio in 2010
- Moved to California in 2013
- Moved to Kansas in 2024
- 3 continents
- 26 countries
- Countless cities
- Favorite countries: Singapore, Japan, Switzerland, and Costa Rica
to travel is to live
- Born and raised in Costa Rica
- Lived in the Philippines in 2009
- Moved to Ohio in 2010
- Moved to California in 2013
- Moved to Kansas in 2024
- 3 continents
- 26 countries
- Countless cities
- Favorite countries: Singapore, Japan, Switzerland, and Costa Rica
to travel is to live
- Born and raised in Costa Rica
- Lived in the Philippines in 2009
- Moved to Ohio in 2010
- Moved to California in 2013
- Moved to Kansas in 2024
- 3 continents
- 26 countries
- Countless cities
- Favorite countries: Singapore, Japan, Switzerland, and Costa Rica